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| Blogs > anastasia666 > Anastasias Play Room |
Psst : Hi Everyone, Take a Deep Breath The site is NOT going anywhere..relax
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Psst : Hi Everyone, Take a Deep Breath The site is NOT going anywhere..relax Hello My Dear Readers & Fellow Members, Ok Everyone, deep breath now...EVERYTHING is going to be OK. The news media is jumping onto the story because "Penthouse" is a SEX brand name..it will bring in viewers or readers with the sexual content included. Yes Bankruptcy is not fun for anyone let alone a company and its employee's struggling to make the site work, function and offer a product that people want and want to spend money on by joining. Some of Us have been around the site for years and seen many changes in the site and the way it has been managed. Everyone has done the best they could with what they have been told to work with. For some time now I have been in discussions with Andrew the founder of the site on ways we can improve things for both employee's and members alike. I have raised the question here in my blog, meetings, phone calls, through emails and messengers too. Many great people stepped forward to offer wonderful suggestions and constructive ideas on how to repair the site, encourage new members to join and how to better advertise so we can reach a larger audience and gain new members. I want to tell you that all of this was done without insulting any employee or member..No threats, whining, screaming hysteria or swear words. Intelligent people who care about the place they work in and are members of. I made sure Andrew had all the information from both groups of people, employee's and members alike. He knows what members want, what needs fixing and repairing ..He has heard us all say Bring the Phone banks back to US. He knows members want changes to the Message center. He is Listening..all the employee's who work on these various projects are listening. I would love to see Our Abuse dept have a larger role on site as they did back in the days when Andrew ran this company. No more trolls, fake profiles, stalkers and their threats. ALL of it gone. Yet as I was just reminded by a dear Lady who is so much smarter then I am...all of this won't happen overnight. It is going to take time to re shape the company and bring it back to what Andrew envisioned it to be. We all need to take that collective deep breath, stop insulting each other or tearing into employee's who are only doing what they can and do not deserve your harsh words or insults... Let Us put our Positive thoughts behind the rebirth of this website. PLEASE keep bringing your suggestions and concerns forward so employee's can work with you on any issue and perhaps your brilliant ideas will be enacted upon. The site can only grow if we all continue to feed, water and care for it. Imagine how great this site can be if we all treated it like the treasure it is and treated each other as we would like to be treated. With Respect and courtesy...After all this is FriendFinder-x, isn't it ? Emphasis on ADULT !!! Thank you Hugs for Reading this and for Caring enough to want this site to be a Better place for ALL.. Ana6  I done made the devil a deal He made me pretty He made me smart  |
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Hello Anastasia. Whilst I find your blog admirable in intent and content It would be very much easier to treat certain staff members with respect if they were to treat us with some too. It is rather frustrating to have a problem....approach the site about it ....and then to receive a standard "form" reply advising that they cannot replicate the problem and suggesting that we clear our cache and cookies. When the site employees whose job it is to assist the customer start treating the customers like reasonably astute adults maybe there will be more patience and understanding shown to them. It would also be nice to see some standardisation of procedures, and to know that across the board, the staff were made aware of the correct way to deal with customers. In my book Customer Service should actually mean what it says. It should not mean unanswered comments on the site information blogs and groups. However, I look forward in hope to the day that this becomes a better place free from fakes, trolls, bots and scammers as I doubt it can become any worse. Thank you for stopping by my blog to not only read it but to share your opinion and take the time to comment. I have read your comments here and at the Community blog/group and I know you care and have many ideas on how this site can be run better. Thank you for sharing. I do know how hard it is sometimes to make yourself heard around the site and to call in when there is a problem. I understand the frustration and sympathize with the members having an issue that seems unsolvable. I have been on the receiving end of emails/calls just as you described. I had an issue with my account a few yrs ago and they still can not tell me why something happened to it, how, when or who. I have had a handful of different explanations for the problem. It will never be solved but I know I did the best I could and the many many depts involved tried too. My point in this blog post was to simply point out there are better ways to handle frustration with the site then to scream, insult or badger employee's. The employee's do not need me to defend them or their work ethic. I am merely trying to point out there are better, more adult ways of handling an issue or a frustration then to insult employee's who are doing the best they can with their training and rules in place. To stand around screaming insults, making fun of a persons appearance or lack of intelligence..well in my mind, that is not the adult way to handle things. As I said on another one of my posts here about the site it is amazing to me how many people instead of offering constructive criticism and ideas choose to post demeaning comments towards the site/staff..then with 844+ online dating sites why do they chose to remain here unhappy when they could explore the other sites and perhaps find what they are searching for ? Yes, we all get frustrated everyday about something or someone. Put yourself in their place for a moment..This is your job, a member calls, starts telling you about an issue or problem which they are well versed in but the employee is not..say as in my case a few yrs ago, I had to direct an employee towards a group run by an employee, tell them how to access the chat room..and tell me if what I was hearing was correct/true. I had to be very patient as this employee had no idea where groups were or what they were. Now, I could have started yelling at the man, demanding a supervisor or insult him for not knowing what groups are..I did none of those things. I took my time, walked him through what I needed him to do and he accomplished it. He thanked me for being patient with him and I thanked him for taking the time to listen to me and my instructions and between the two of Us, we got the job done. When I had to call the abuse dept over a stalker issue I was told by the woman who answered the phone that I was the nicest person who called her that day. ( I said I was the most boring member, not nice but she said NICE..and we laughed. ) It is my goal to try and bridge the gaps that now exist between staff and members. If everyone just took that deep breath and put themselves in the other persons shoes then we'd all end up treating each other a lot better/differently. Yes, the constant refrain of cache and cookies and waiting for a reply from the site can be tedious and frustrating but we all need to remember as much as our own concerns mean to us, there are other members on the various sites having issues too and they also need help to get through them. Does it mean we wait in line to be helped ? Yes it does. I want to see the site become a happier better place to work and be a member of. The end of trolls, fakes, scammers, stalkers and escorts is in sight. (hence my mentioning the need to strengthen the abuse dept and TOU) I want the employee's to see members really do care and not just about themselves but in making the site a better place. Screaming and insulting childish behavior will not help anyone make that point. Constructive ideas and sharing concerns that matter to all will help the site and employees to see Us all the light we wish to be seen in. Working together towards a common goal. Making the various sites safer, fun and more productive. Thank you again for stopping by and I really appreciate your taking the time to post here. Happy Thurs, Ana6 I done made the devil a deal He made me pretty He made me smart
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Hi my princess, Just kiss this frog and make a prince out of me! I hope things work out with the reorganization of the company! Good luck my princess!  {=}A Million xoxoxox for you darling. I know the people working behind the scenes are doing the very best they can. I have High hopes. I have been working on this for over 3+ yrs..It has to succeed ! Hugs & Kisses, Ana6 I done made the devil a deal He made me pretty He made me smart
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i have been on this site for 5 years, and i have seen a lot of changes...i would love to see the rebirth of the site...glad to hear that you are working with Andrew...thank you for your information...i will keep an eye on your future posts...
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i have been on this site for 5 years, and i have seen a lot of changes...i would love to see the rebirth of the site...glad to hear that you are working with Andrew...thank you for your information...i will keep an eye on your future posts... Happy Thurs Hugs and Thank you again for your kind words and support, Ana6 I done made the devil a deal He made me pretty He made me smart
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