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Blogs > redrockrascal > My Blog

Misdirected Posts and Customer Service  

redrockrascal 65M
8438 posts
1/29/2016 9:54 am
Misdirected Posts and Customer Service

First, I will reiterate that posts are NOT being deleted; they are being misdirected to very old posts (some from 2005) that were deleted. Just look at the post number at the bottom of the page. Again your post(s) have NOT been deleted. The posts people say are “deleted” are visible/readable on the blogger’s main blog page but when you click to get on the post (so you can comment) that is when you are misdirected.

Anyway, I tried to report the problems as described in [post 3768595] and [post 3768807] and I essentially got nowhere. First, I have very little tolerance for stupid and “customer service” people who don’t listen to the situation. So that is in part why I got nowhere.

I got through fairly quickly and got a woman who gave me a phony sounding name “Sunshine Something”, no big problem really – just sayin. She asked for the site, my screen name, and password. I gave the first 2 but I never give out any password no matter what the reason. So I said, “I don’t recall it”, which I don’t it is in my computer – so she wanted to send a change pw email. I told her the problem isn’t with my account, and there are a bunch of posts about the problem if they would read them. She said they do read some posts and wanted to get into my account again. I then told her the problem and she wanted my password again top look at my account. At this point I figured I was talking to someone who wasn’t listening and was not going to and said goodbye.

If someone wants to deal with their paying no attention service go for it, and Laissez les bon temps roulez!

Since there is no indication that they even know of the problem, or care, I would suggest the Virtual Symposium be postponed until things get cleared up.

UPDATE: According to SexySixties2 message below . . . they replied to her email and said they were aware of the problem, which has been passed to their programming section that would look into the matter as soon as possible. They gave her a bug number #CD-33555.

When the going gets weird, the weird turn pro.

The only thing we have to fear is fear itself.
redrockrascal 65M
23580 posts
1/31/2016 9:58 am
    Quoting kzoopair:
    This is the very same reaction I got when reporting a problem. I spoke with a male, but he didn't listen either. He wanted my password, and I hesitated, but gave it to him anyway and then immediately changed it. Fuck him. I figured it was probably time to change it anyway, but I won't be calling them again.
Yeah, the call was a waste of time I won't be calling them again either
When the going gets weird, the weird turn pro.

The only thing we have to fear is fear itself.


kzoopair 73M/71F
25831 posts
1/31/2016 9:50 am

 This is the very same reaction I got when reporting a problem. I spoke with a male, but he didn't listen either. He wanted my password, and I hesitated, but gave it to him anyway and then immediately changed it. Fuck him. I figured it was probably time to change it anyway, but I won't be calling them again.
Become a member now and get a free tote bag.


Seraphim13 109M/53F
726 posts
1/31/2016 12:20 am

 They told me I was probably using a 'wrong' browser...?! Pathetic...
Thank you so much for your help {=}


redrockrascal replies on 1/31/2016 9:55 am:
You're welcome - their "Customer Service" is pretty sad.

redrockrascal 65M
23580 posts
1/30/2016 1:21 pm
    Quoting citizen4722:
    Just the facts ma'am - by author51. (i noticed that you mentioned it on your post). Seems okay now though.
Thanks C
When the going gets weird, the weird turn pro.

The only thing we have to fear is fear itself.


citizen4722 66M  
74582 posts
1/30/2016 12:53 pm

 Just the facts ma'am - by author51. (i noticed that you mentioned it on your post). Seems okay now though.


redrockrascal 65M
23580 posts
1/30/2016 9:11 am

 What is the title?
When the going gets weird, the weird turn pro.

The only thing we have to fear is fear itself.


citizen4722 66M  
74582 posts
1/30/2016 8:30 am

 I got my first deleted post today


redrockrascal 65M
23580 posts
1/30/2016 7:23 am
    Quoting humorlife:
    Symposium not postponed. Symposium will take place Sunday, Jan. 31, as planned. Symposium coordinator is bull-headed and resolute.
Can you get on to my test post?
When the going gets weird, the weird turn pro.

The only thing we have to fear is fear itself.


humorlife 56M  
5710 posts
1/30/2016 7:09 am
    Quoting  :
Symposium not postponed. Symposium will take place Sunday, Jan. 31, as planned. Symposium coordinator is bull-headed and resolute.
Stop in, read, and offer comments at my "swinging as seen in the media" blog, "Confessions of a Lifestyle Man" humorlife, which is also the home of the monthly virtual symposium. New post: The Virtual Symposium Returns Lets Pick A Topic


sexysixties2 106F
Ask me for a photo
39750 posts
1/29/2016 2:10 pm

 I did get a response to my email to them.

They said that they were aware of the problem which had been passed to their programming section who would look into the matter as soon as possible.

They gave me a bug number #CD-33555.

Needless to say I am not holding my breath for a speedy solution.
"Age does not protect you from love, but love, to some extent, protects you from age."

~~Anais Nin~~


redrockrascal replies on 1/29/2016 2:16 pm:
Excellent SS2 - thank you for letting us know.

sphxdiver 74M
21063 posts
1/29/2016 1:48 pm

 The CS office or whatever it is, when you call, is in Southeast Asia somewhere, could be Taiwan, as the site does have an office there.

Writing in reports to the Support blog are worthless as well, if you get a reply, it's like getting a "Form Letter" from a company you've made a complaint to.

All in all, things do not bode well for this site right now.

I'm just waiting for it to blow up !!!


redrockrascal replies on 1/29/2016 5:10 pm:
There was a very slight accent (British-like), easily to understand, and she did understand what I said. It just seemed like she was a bit scripted and couldn't deviate from it, or didn't care. The Support blogs biggest problem is they don't respond in a timely manor like they used to.

Tmptrzz 61F  
107039 posts
1/29/2016 12:44 pm

 Omg..you can't even understand them people at customer service that's why I always contact the help desk with an email..but then they sometimes say we don't understand..
Seduce the mind and see what a wonderful adventure the body will take you on..


redrockrascal replies on 1/29/2016 5:09 pm:
There was a very slight accent (British-like), easily to understand, and she understood what I said. It just seemed like she was a bit scripted and couldn't deviate from it, or didn't care.

positively4you 74F  
4605 posts
1/29/2016 10:25 am

 My question is.......who are these people?
Do they know English?


redrockrascal replies on 1/29/2016 10:49 am:
There was a very slight accent (kinda British-ish), easily to understand, and she did understand what I said. It just seemed like she was a bit scripted and couldn't deviate from it, or didn't care.

sexkitten4u2014 52F
294 posts
1/29/2016 10:16 am

 thanks for your efforts in solving this problem. I image when membership starts to decline, they will finally wise up and fix the issue.


redrockrascal replies on 1/29/2016 10:46 am:
I think it will be solved soon as someone can get it through their heads.

cwazywabbit009 59M
6313 posts
1/29/2016 10:14 am

 So annoying when they do not hear what you are saying because they are in all likelyhood following a script. Been there, experienced that
Drop in and visit my blog sometime, but you'll probably regret it


redrockrascal replies on 1/29/2016 10:45 am:
Now that you mention it, it did feel like she was following a script.

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