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Blogs > farmerguy53 > My Blog

CUSTOMER SERVICE?  

farmerguy53 68M
1 posts
3/10/2020 8:27 pm
CUSTOMER SERVICE?

I am Gold with Standard contact option and a member who IS A FRIEND says they cannot read my messages. All they get is a blank blue screen. I did a live chat with help desk and was told to contact this member to call in to get their account tuned up so they can read my messages. Can't happen that way, because my friend cannot read my messages!!

So then I CALLED in and got a little further, at least this time the customer rep sent ME a test message. In spite of me not having a problem reading messages, they wanted to check, OK, fine. Send the message and I got it and I could read it. BUT, my friend still CANNOT READ MY MESSAGE?

I wonder how many members encounter blank blue screens when someone trys to get email them?

So I asked the customer rep to send a message to my friend to alert them to call customer service. They said that they need username and password. I have the username and since they control the site, they will have password? Right? I know someone is watching over the system because my first draft of this blog was denied because I used some 'fighting' words to describe my feelings. Hope this one Flys through.
To ADMINISTRATION staff: I will supply my friends user name, the one who is supposed to contact you to fix their account.

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